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January 27, 2025

Cerb 11.0.3, CSAT surveys, auto dispatcher, JSON HTTP POSTs, XPath, securing untrusted data queries, Postmark, OpenAI

Software updates

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The 11.0.3 and 11.0.2 maintenance updates were recently released with 18 minor features and fixes from community feedback.

Automation Cookbook

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Send an HTTP POST request with a JSON payload

Send an HTTP POST request with a JSON payload using Cerb's http.request: command. Trigger third-party webhooks or integrate with any web API.

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Parse HTML responses with XPath

Parse HTML and XML documents in automations and extract data using XPath.

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Escape untrusted data query parameters

Safely handle untrusted user input in data queries with query parameters. This prevents query injection attacks in customer-facing automations.

Workflows

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Auto Dispatcher

Allow workers to efficiently request their next assignment with a simple button click on their workspace. The workflow prioritizes and assigns tickets based on group memberships, importance, and duration of being open; ensuring consistent handling and eliminating duplication of effort.

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Customer Satisfaction Surveys

Gather and monitor customer satisfaction metrics: Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES).

Guides

  • Postmark - use Postmark SMTP for sending email.
  • OpenAI - interface with text embedding, image generation, and chat completion language models.
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