Cerb 11.0.3, CSAT surveys, auto dispatcher, JSON HTTP POSTs, XPath, securing untrusted data queries, Postmark, OpenAI
Software updates
The 11.0.3 and 11.0.2 maintenance updates were recently released with 18 minor features and fixes from community feedback.
Automation Cookbook
Send an HTTP POST request with a JSON payload
Send an HTTP POST request with a JSON payload using Cerb's http.request: command. Trigger third-party webhooks or integrate with any web API.
Parse HTML responses with XPath
Parse HTML and XML documents in automations and extract data using XPath.
Escape untrusted data query parameters
Safely handle untrusted user input in data queries with query parameters. This prevents query injection attacks in customer-facing automations.
Workflows
Auto Dispatcher
Allow workers to efficiently request their next assignment with a simple button click on their workspace. The workflow prioritizes and assigns tickets based on group memberships, importance, and duration of being open; ensuring consistent handling and eliminating duplication of effort.
Customer Satisfaction Surveys
Gather and monitor customer satisfaction metrics: Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES).
Guides
- Postmark - use Postmark SMTP for sending email.
- OpenAI - interface with text embedding, image generation, and chat completion language models.