Cerb 11.0.5, AI agents preview video
A sneak peek video of AI agents in Cerb 11.1. The 11.0.5 maintenance update was released with 20 improvements.
Software updates
The 11.0.5 maintenance update was recently released with 20 minor features and fixes from community feedback.
Videos
In this video, we explore the new AI agent capabilities in Cerb 11.1, representing the culmination of four years of groundwork in AI integration.
Our KATA scripting language now allows AI team members to collaboratively solve problems and build workflows in real-time. With the new llm.agent: automation command, you can quickly build AI agents using models from major providers like OpenAI, Anthropic, Groq, and others, or self-hosted options like Llama 3.2 via Ollama.
Cerb manages chat history and handles differences between models, letting you switch providers instantly. What makes these agents powerful are tools - create 'llm.tools' to automate anything in Cerb or integrate with web-based APIs. Tools can be shared across agents and enable both conversational and structured interactions.
We showcase real-world applications we've been testing, including summarizing tickets, answering questions using documentation, sending solution links after hours, drafting emails, routing tickets, extracting contact info, and querying Cerb's knowledge graph.
These AI teammates free your human staff to focus on high-value work where their expertise truly matters.
Guides
- Scaling with Redis
- Scaling with Memcached
- Proxy outgoing HTTP requests through Squid
- Test mail deliverability
Community
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