Cerb 11.1.1, 11.1, 11.0.8, AI agent ticket summaries and org contact info
Cerb 11.1 is released with 41 new features and improvements. We've included guides for agentic automations like long ticket summarization and automatically updating org contact fields from their website.
Software updates
11.1.1 - Cerb
Cerb 11.1.1 is a maintenance update released in May 2025 with 11 improvements from community feedback.
11.1 - Cerb
Cerb 11.1 is a major feature update in development during April 2025 with 41 improvements from community feedback.
11.0.8 - Cerb
Cerb 11.0.8 is a maintenance update released in April 2025 with 8 improvements from community feedback.
Guides for AI agents
Update organization contact fields from their website - Cerb
Find and update organization contact fields from their website using Anthropic Claude.
Summarize a ticket conversation - Cerb
Summarize long ticket conversations into a single detailed paragraph for quick worker reference.
Community
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